E-Commerce German Support – Lisbon, Portugal

Sitel Portugal

Lisboa

SITEL is a Multinational Contact Centre Outsourcing Provider Company, in Portugal for 20 years and now with a team of 850 associates. We believe Portugal is one of the best places to live and work, its contact center industry is one of the fastest growing and better equipped in the world, with quality results that match the most demanding standards.

Developing Contact Centre projects in all EMEA region (Europe, Middle East and Africa) and Brazil, we are growing in a sustained and strategic way.

SITEL Portugal is one of the top performers in Contact Center Industry. Our proven multilingual capacities and relocation expertise are a key factor in SITEL sustained growth.

Top 5 Reasons to Join Us:

1. Start an international career;

2. Being involved in projects for worldwide brands;

3. Be part of a successful and growing company;

4. Meet people from all over the world;

5. Develop your language skills in an international environment.

Our Client: Our client is a multinational company and one centric website for buying online.

Our employee with be the main interface between the company and the third party retail partner.

Our employees will be responsible for providing timely and accurate operational support to Merchants selling on the platform and is expected to address chronic system issues, provide process improvements, develop internal documentation and contribute to a team environment. Based in Lisbon, we are now recruiting Customer Service Representatives to perform Inbound Support by phone and email.

Education: • A minimum of High School diploma or related work experience

Experience Target:

• Call Center - Customer Care experience

Knowledge/Skills/Abilities:

• German Native Speaker - Deutsch (mandatory)

• Strong English skills both spoken and written

• Excellent Communication skills

• Commercial attitude

• Focuses sales efforts

• Capable to switch between formal or informal communication depending on situation

• Highly empathetic and friendly

Other Information:

• Full-time 8h/day;

• Availability Monday to Sunday, rotating shifts

• Workplace: Parque das Nações, Lisbon, Portugal

• Base salary (x14 months) + Meal Allowance + Monthly Performance Bonus + Private health insurance

• Training fully paid by SITEL and included in the work contract

• Career opportunities and good work environment

• Private health insurance to all employees, after 6 months of work

• We can help you finding accommodation in Lisbon • Start Date: 24th August (in Lisbon)

Candidata-te através do email: careers.portugal@sitel.com

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